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Inquiries & Complaints

SCapfx provides the highest level of customer service and values your feedback to improve our products and services.

Inquiry

If you are dissatisfied with Scapfx's service, please contact our customer agents as soon as possible for prompt assistance at support@scapfx.com, Live Chat, or Online Queries. We aim to resolve your queries in 48 hours. Rest assured, our customer agent will guide you and reach a fair conclusion.

Trading Inquiries

Most issues are resolved within 48 hours.

If you have a trading query, you can submit it using the Online Trading Query Form. Please note that all trading enquiries must be logged with us as soon as possible after the issue has occurred.



Our team of dedicated professionals is committed to responding to your trading query within 48 hours. You will receive a full explanation of the circumstances and the results after we have investigated your query.

Formal Complaint

Open Complaint Form

The resolution process may take up to 2 months.

You can submit a complaint at any point during your trading experience with us if you feel that our service has not met your satisfaction. Whether a trading query or any other issue has not been addressed, or if you wish to submit a formal complaint at the beginning or later, you can do so by completing the Online Complaint Form.

Please ensure all fields on the Online Complaint Form are completed. During the review process, we may request additional information or documents. Your cooperation will help us provide feedback as soon as possible.

The process we will follow in handling your complaint is as follows

  • Receipt of your complaint

    You will receive an acknowledgement of receipt of your complaint within 5 days, along with a URN for all future communications regarding the complaint's investigation.

  • Resolving your complaint

    We will strive to resolve your complaint within 2 months of receiving it. However, please note that our full review will not exceed 3 months of receiving it.

If we can't complete our investigation within 2 months, we'll let you know the reasons for the delay. We'll respond to your complaint within 3 months of receiving it.

Data Protection or Privacy Inquiries

If you have concerns about your personal data privacy or safety, please contact us by sending an email to privacy@scapfx.com

SCapfx is a trading name of Safecap Investments Limited. All rights reserved. 



This website is operated by Safecap Investments Limited (‘Safecap’), a company incorporated in the Republic of Cyprus under company number ΗΕ186196. Sefecap is authorised and regulated by Cyprus Securities and Exchange Commission (CySEC) under license no. 092/08. The registered address and the business address of Safecap Investments Limited is 10 Simonides street, CYPRESS TOWER, 2nd and 3rd floor, 2046, Nicosia, Cyprus.

High Risk Investment Warning: CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 72.3% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money. Please read the full Risk Disclosure Statement which gives you a more detailed explanation of the risks involved.

Depending on the country of your citizenship or permanent residence, we may be required under the applicable local laws, rules and regulations to offer you certain additional protection mechanisms (such as a guaranteed stop loss mechanism) or impose additional restrictions on your trading. You must carefully review our Investment Services Agreement for the details of such protections or restrictions that may apply to you.

Restricted Jurisdictions: Safecap does not provide services to residents of certain jurisdictions including such as Japan, Canada, Czech Republic, Belgium and USA.. For further details please refer to the Investment Services Agreement or Contact Us for more information.

CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 72.3% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.