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Complaints Form

 

SCapfx as a regulated investment firm, takes all complaints very seriously. In accordance with regulations, we have established a Clients Complaints Handling Policy, which includes this mandatory form. Once we receive a completed complaint form, we will conduct a thorough investigation of the issues raised with the utmost priority. A full and final response will be provided within six weeks from the date the complaint is submitted.

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If you have any questions or concerns, please reach out to our Customer Support team at support@scapfx.com.

 

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SCapfx is a trading name of Safecap Investments Limited. All rights reserved. 



This website is operated by Safecap Investments Limited (‘Safecap’), a company incorporated in the Republic of Cyprus under company number ΗΕ186196. Sefecap is authorised and regulated by Cyprus Securities and Exchange Commission (CySEC) under license no. 092/08. The registered address and the business address of Safecap Investments Limited is 10 Simonides street, CYPRESS TOWER, 2nd and 3rd floor, 2046, Nicosia, Cyprus.

High Risk Investment Warning: CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 72.3% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money. Please read the full Risk Disclosure Statement which gives you a more detailed explanation of the risks involved.

Depending on the country of your citizenship or permanent residence, we may be required under the applicable local laws, rules and regulations to offer you certain additional protection mechanisms (such as a guaranteed stop loss mechanism) or impose additional restrictions on your trading. You must carefully review our Investment Services Agreement for the details of such protections or restrictions that may apply to you.

Restricted Jurisdictions: Safecap does not provide services to residents of certain jurisdictions including such as Japan, Canada, Czech Republic, Belgium and USA.. For further details please refer to the Investment Services Agreement or Contact Us for more information.

CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 72.3% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.